Justice Institute of British Columbia (JIBC) - New Westminster, British Columbia

Sachin Goyal

There are multiple departments of enquiries but no one replies or actually gets an answer to your question. They don't care much about you. I wish the communication could have been easy but seems like research to get to the right person. In other institutions they literally have dedicated big offices for General enquiries , admission enquiries and so on where you can get your inquiry resolved within a day, But here it seems like you have to make an appointment for every little thing and nobody knows anything. They just say we'll get back to you but never. Professors also don't reply to the emails I guess there's no checking on them how they are doing. There's like no department who is checking on staff. Want a student ID card? Take months good luck. Inside the campus you will not find any dedicated offices with employees presented for help. All is over emails. Student representatives are a joke who just act and don't actually know anything. You will find yourself clueless for everything throughout your journey

Kyle Cameron

Nice educational center that specializes in responder courses. Campus is great with lots of facilities.

Genmai Cha

Instructors, yell and scream at students, openly threaten and harass students, and threaten to fail them if they do not "do as they say and show them respect."
Our class also caught them outright lying on multiple occasions regarding which class materials were covered and test scores.

Very little seems to have changed as multiple women and men who did this kind of grossly inappropriate behaviour are still active on the school's website/ promotional videos and apparently are in administrative positions now. Avoid avoid avoid.

Molly O'Donoghue

The classes have been great. All of the instructors are super responsive and helpful.
However, it is almost impossible to receive answers from the program staff. I have been waiting over 6 months for a response from the department of the program that I am in. I also submitted a credit transfer request 9 months ago and have not heard back, even with follow-ups. It makes it VERY frustrating and difficult to try to complete a degree here and get advice from the staff.

Rob Slade

I'm an ESS volunteer. We have to take courses through JIBC. Their Website is giving us fits. They never seem to respond to email, and many of the pages on the Website have dead links, or simply don't work. I've been trying to get registered for a course for two weeks, now, and the site just doesn't seem to respond at all. It says it will be sending me an email, but that email never arrives. (Although, after several attempts last night, it did send me an email. Not to the email address I gave them, but to an email address that I may have given them decades ago. And, even then, the email didn't have the information that I need.)

Apparently, when you can get through to someone on the phone, the JIBC staff are great, and can resolve the problems fairly quickly. Unfortunately, getting through on the phone can be limited.

Dan M

Second time attending this institute, it is by far the worst organised business I have ever had to deal with, nothing has changed in ten years, I recommend avoiding this school if at all possible. Instructors showing up last minute with out lesson plans, assigned work that has not been graded then disappears from website. You are unable, or with great difficulty able to actually talk to anyone in a department, if you do get through they try to pass concerns off to another person or never return your call. If I could have given no stars I would, and even that would be to generous.

Gambit

The Bylaw Course is a complete waste of time and money. If you do not have a diploma or degree, and many years of experience as a security guard, loss prevention officer, or a former police officer, local government won't hire you. The certificate does nothing to help you get a job.

Take this course if you already working bylaw or if you are trying to supplement your current years of experience in some sort of enforcement. And even then, the competition is fierce and very difficult to get in .

New West campus is nice and welcoming .I'd take other classes here cause the environment is cool.

Wesley Burchnall

I would not recommend JIBC. When you take a course here and complete it, they do not take the time to email or postal mail you a copy of your certificate, but rather only give you a digital copy (cheap pdf). If you want a mailed copy for your records, they'll charge you $36.75.

Even if you just want a copy of the PDF sent to your email address to print off your own copy, anytime after 90 days, they also want to charge you $36.75 (15% of the tuition cost for a BST). Even to find out your certificate number, necessary for renewing your BC Security Services Lisence, $36.75. I don't see why they don't just make it available via the MyJIBC web-portal.

Considering it is a pdf that's about 36kb in size, even if they had 3000 students per year, it would be ~100MB of storage to keep it accessible. A 16GB USB flash drive with 150x that much storage costs $9.95. Thus, it feels like a cash-grab. A $10 dollar fee might seem appropriate for the 5 minutes of work it would take to type in a student number, download the pdf and attach it to an email. Or a $10 dollar fee for an automated system to email it out which would be extremely-easy to setup.

In fact, I'm pretty sure that's what office workers are already on salary to do but to try to tack on an additional 15% the tuition cost to email a PDF? Even printed, sealed and mailed high school transcripts cost $10 dollars and most universities charge at most $20-$25. I don't really see how JIBC expects to get away with charging $36.75 to send a PDF. That's my little tirade on pricing.

As for the educational experience taking a BST? You get an online pdf to read thru of about 120 pages and have to do a quiz every 20-25 pages. About 5 quizzes in total of 20-30 questions per quiz. Then a final exam with nearly the same questions in person. The majority of the questions fall under the category of common sense minus a few specific legalese-type questions: some people might not know the names of specific statues or acts, or know the difference between indictable and summary conviction offenses prior to taking the course.

Basically though, you're paying $300+ for a pdf, a couple of quizzes and a final exam. Personally, I feel that's a bit overpriced considering if you take it online you get 0 hours of in-person instruction.

By comparison, a UBC charges about $300 dollars for a full-semester course with 120 hours of in-person lectures, multiple assignments, multiple quizzes, a midterm and a final examination plus typically a tutorial or lab.

Up to the reader of this review to decide if my gripes are just silly rants or reasonable. I feel like the value for the money and customer service received when asking for a certificate number were worth about 1.5 stars out of 5. However, I can't do half-star ratings on Google so I arbitrarily decided to round down.