Canna Cabana | Canmore | Cannabis Store - Canmore, Alberta

Will F.

I'm a long time local and changing my review to 1 star.

I got off work on Oct 15, at 9:30pm and was at the store by 9:40pm. I had a terrible experience with the rude woman closing the store. First, the store was closed well before advertised hours, with no signage indicating an early store closure. Please see the attached images of the store hours and the sign indicating the staff went on break-leave 30minutes before close. Note this is not store closure, and extremely poor etiquette for an employee to display when acting as closer.

Second, the woman was extremely rude. She laughed at me through the windows mouthing, "I can't hear you, we're closed" while taping an imaginary watch. This felt insulting and condescending. This is extremely poor behaviour for any employee to display to their clients and customers. I was not the only witness. There were 3 other people that were turned away in a similar fashion as I was leaving between 9:50 and 9:55pm.

This series of interactions, left me unable to get to another dispensary. All dispensaries in Canmore close at 10pm. I had to drive from Canmore to BANFF and BACK at 10:00pm. I didn't get back in until 11pm, plus gas money.

I have talked with the Banff manager and will be following up with the Canmore store manager. These types of interactions should not happen.

Regards,

- Will

Justin G.

I have visited this location multiple times, and if you have the pleasure of being served by Jesse, then you are in for a good experience.
Even when you don't have the pleasure of Jesse's highly knowledgeable and extremely personable people skills, you will still leave happy due to this location having some of the best stock on hand and some happy, friendly and patient staff members to help you choose.

If there was a sixth star to give, I'd give it.
This location is a shining example of what a Canna cabana vibe should feel like.

Constanza S.

I’ve been a regular customer at Canna Cabana in Canmore for the past couple of years and have always had positive experiences until today. I went in to buy a single joint, something very straightforward. About seven minutes later, I came back to purchase a box. This time, another staff member, who had been present the first time, told me they couldn’t sell to me because they “felt uncomfortable” and assumed I might be buying to sell to someone else.

Honestly, this felt like an unfounded accusation and completely unfair. I had valid ID, as always, and there was no reason for them to jump to such a conclusion. It was an extremely unpleasant experience, especially since I’ve always trusted this store and felt welcome in the past.

The customer service was terrible on this occasion. Two women, likely around thirty five years old, were working at the time. I’ve never had issues with the previous staff, but these employees left a very negative impression. As a Canna Cabana member, I expect more professional and respectful treatment.

Benjamin C.

This is my favourite weed store, even though I live closer to another shop. I would rather drive to this one. They have good staff, Jesse comes to aid promptly. I find Jesse's knowledge, friendliness, and dedication to his job very impressive. Most people don't care about their jobs, and it is nice to find some one doing excellent work that their proud of. Cheers cana Cabana

Ugnė M.

My visit to Canna Cabana Shop today was exceptional thanks to Emily. Her knowledge about all the products was outstanding, and she helped me find exactly what I was looking for. The customer service I received from Emily made my experience truly enjoyable and informative. I highly recommend visiting Canna Cabana and seeking out Emily for a top-notch shopping experience!🍀⭐️

Gabriele

Awful experience with one of the guys at the desk. Start judging my friends, both 22 and 24 years old saying that they look 14 with a bad, nasty attitude. Good store overall, however because of the guy with curly hair at the desk I will never buy anything. he has to learn how to approach clients without judging. Verifying ID’s is important and I’m glad they asked for mine, but judging people without knowing anything is disrespectful and really rude. This place is not recommended because of people like this individual.

Owen H.

Emily the shift manager told my girlfriend that I had to leave the pub to present my ID. I did so and then was still refused service because I had ONE beer and she could smell it. I understand if I was falling over, slurring my words ect but I wasn’t. I have a proserve too and it clearly states that service should be denied if the customer is obviously handicapped, not based off smell alone. Ridiculous and rude service from a jobsworth having a bad night

Cheyenne C.

I got kicked out of the store because my car lights were too bright upon arriving. I was asked abruptly to turn my lights off when entering the store I let them know no worries and locked the car automatically turning them off faster than the auto turn off, both staff ran to the back whispering. I mentioned to a friend that the interaction was strange, it’s a parking lot and the windows have banners preventing such occurance. The staff came storming out from the back screaming if we didn’t like it then we can leave. It was all a little bit strange especially as a local who frequents the store often. Unfortunately after visiting the store next door when getting in the car the staff member then prevented me from leaving the store and started taking photos of my car. It was a very strange instance with an employee I’ve never seen before at 9:30 on Remembrance Day. I understand that the service industry can be a difficult one but honestly the reaction and the yelling to get out after locking the car and turning the lights off was a bit off the wall. As a worker talking to a customer. Best to leave the home life at home instead of taking it out on random customers for parking in a parking lot…