Patagonia Victoria - Victoria, British Columbia

Sue Hirst

Wanted to use the Patagonia repair policy. Store clerk was very courteous and helpful and I’m excited to get my ancient but much loved Patagonia down jacket repaired.

Update: picked up my ancient down jacket and the repair was truly awesome. Not only did they repair the broken zipper but they totally replaced both sleeves which were leaking feathers along the entire length of the seam. If you look closely you can see where they removed the original sleeves and replaced them with new ones in a slightly shinier fabric. The non-black repairs were ones I did years ago and I’m sure Patagonia would have done a more professional job … but I like my slightly kooky repair.
Super happy. Will only buy jackets from Patagonia from now on I think!

Felipe Nardini Semedo

It can be expensive depending on what you are looking for, but definitely worth it. Bought a $350 rain jacket and am excited to use it every time it rains.
Very pleasant conversation with the employees, made me happy and confident about my purchase.

James Campbell

Great products, great warranty staff are amazing at this location.

Alysha Brown

I wish I could give 0 stars. I bought something online and tried to return it to this store because it didn't fit and they couldn't provide a refund because they're an "independent store". The only reason i took a chance at an online purchase was because the website explicitly says you can make returns at your local Patagonia store.

They said I would have to pay to ship it back myself or take an in-store credit. My math is not great but I do know store credit is worth the same dollar value as a refund. So that's confusing. I tried to be respectful in communicating my frustrations but they were condescending and basically unwilling to help in any way.

I have no time for corporate / wholesale greed masked as an environmental justice-minded company - which is why I wanted to support this company to begin with. I'm so disappointed. Do better.

Jessica MacLean

Went into warrantee a few items and had awesome customer service in helping me fix a couple holes I had made in my jacket and ski pants. Took a little bit to get my puffy back from repairs but they did a fabulous job at fixing the wear I had accumulated over the 4 years I have had the puffy for so far (big yay for stores that support the longevity of their product 🙂 ). Sure its pricey stuff (what isn't these days) but the elementsinc. website always has sweet deals that make it more affordable for me (got their highest end ski jacket for 60% off last year!!) and all my gear has lasted ages! Thanks Elements/Patagonia Victoria!

Eric Anderson

In my own travels, Patagonia's gear has proven unbeatable in quality and comfort. Their commitment to sustainability is inspiring. But what truly sets them apart is their amazing staff - always ready to assist, making my shopping experiences truly memorable. A brand that genuinely cares!!

Rye _

Its a place right downtown Victoria! There's a tall tree outside, and the building is a creamy white. It's just up the block from Government street on Yates street, before Broad street. It's a great location in the heart of the Old Town. Lovely neighborhood, great place to go by during a stroll through the city

John Sprague

I went in this morning and wasn’t greeted by any staff, not the end of the world. I browsed around the men’s section, actively tried on four separate items, still with no acknowledgment or help from any staff members on the floor.
Unfortunately the store wasn’t busy, thus can’t blame the poor customer service on tied up staff.
I’ve been loyal to the Patagonia brand but this experience was disappointing.