Western Financial Group - High River, Alberta

Samantha P.

The best insurance company in Canada.

⭐⭐⭐⭐⭐ Excellent Service and Support!

I had an amazing experience with Western Financial Insurance! The staff was knowledgeable, friendly, and efficient, making the entire process smooth and stress-free. They took the time to explain my options clearly, ensuring I got the best coverage for my needs.

Their customer service is top-notch—quick responses, helpful advice, and a genuine commitment to client satisfaction. I highly recommend Western Financial to anyone looking for reliable and professional insurance services. Thank you for your outstanding support!

Marcus D.

I would love to leave negative star for the work they are doing, but one star is the minimum unfortunately.
Had a deal with Victoria Heyworth, she wasted over a week of my time ignored my phone calls and emails. When I called the office and asked that anyone else could finalize my quote they said just this person, but she didn’t get back to me…
Ohh sorry we’ll live her a note that this is urgent, but after a week it’s still no answers….
Worse service I ever met!!!

Kurt M.

Angelica was very helpful in getting my issues resolved, she was very professional and polite. She communicated clearly and responded quickly!

Summer D.

Lisa is an absolute gem to deal with. I am dealing with a heavy claim involving the death of my spouse and she has been extremely kind and helpful making this process going smoother and faster. She has been really advocating for me and keeps my best interest in mind. I feel served as a client rather than just another policy number. I have even told my friends and family how blessed I am to have such a great broker. Thanks Lisa!

R N.

I was contacted by Kaylee Unrau from Western Financial Group regarding an outstanding balance of $152 to pay for an 11-day coverage period.

I felt blatantly lied to when the numbers were manipulated to reflect the final balance charge.
My reply was: if you cannot explain what the charge is made of, then I cannot pay it. Kaylee claimed that the outstanding coverage balance is based on $13.81 per day for 11 days, totaling $152.

Even the laziest kid in school can calculate how much the whole year’s coverage would be:
365×13.81=5040$!!!
Our policy, however, is $1374.00!
Additionally, she threatened me with collections, stating that our credit score would be affected .

We contacted another advisor from Western Financial Group and explained the situation, referring to the numbers provided by Ms. Kaylee Unrau.

He immediately explained that it was all wrong and that the $152 was derived from 11% of the policy that we had to pay when canceling the agreement.

This made complete sense now, and we gladly paid the bill on the spot.

Takeaways from our “adventure”:

Not all members of a company are the same, and some need to be fired immediately for displaying unprofessional behavior.
Others can do their job exceptionally well.
In conclusion: It took us four phone calls to talk with four people, and we were treated disrespectfully twice for asking questions. Finally, it took one person who knew what they were doing to solve this mystery immediately!

Savannah P.

Been dealing with western financial group for about 3 years now and have never had a problem! They are all so kind and explain everything in great detail! 10/10 recommend this insurance company! Kristel is always so wonderful and kind to deal with!💗

Alexandra F.

Love this branch and people. super awesome!

MD A. H.

Beware! To my experience, the worst experience with an insurance claim is with western. A simple windshield replacement claim is in limbo for more than a month and I haven't heard anything back from them. I have called the broker and western claim department; no one knows anything. Actually no one knows where is my claim, so submitted claim multiple times. Still nothing. No one ever calls me back or provide me with any update. I would give 0 star if I could. If you want to pay your premium and never receive the service when you need it, go with them. Otherwise save your money and headache and go with a different provider.