Aldergrove Furniture Warehouse - Aldergrove, British Columbia

nazim karedia

Scam Alert

I purchased a Home Elegance Sectional Grey with Pull Out Bed and Storage Chaise from Aldergrove Furniture Warehouse, which came with a 10-year warranty. Unfortunately, the quality of the sectional is extremely poor. Within a short period, the springs started coming out, making it uncomfortable and unsafe to use.

Despite numerous attempts to contact the store over the past four months—both through phone calls and emails—I have received no response. The owners have refused to honor the warranty or provide any assistance in resolving this issue. This lack of customer service is unacceptable, and I am extremely disappointed with my purchase. I would not recommend Aldergrove Furniture Warehouse to anyone looking for reliable furniture and good customer service.

Jairel Samujh

BUYER BEWARE!! We had bought about $4000 in furniture from them on Dec/2020. Recently, our sofa and love seats needed some warranty repair so I had emailed them the information and video of the issues in August of 2022. To this date their have been NO UPDATES. I’ve been brushed off with excuses as in, waiting for manufacture, owner is looking into it, etc. My last 2 recent phone calls to them ended up with them saying we’ll call you back and NOTHING. No call backs. I believe I’ve been patient and you would expect something to be resolved after 10 months of the original warranty claim. I have attached pics of a couple of the issues and you’ll see that it’s terrible. The cushioning on the recliners have sunk to the point where if u sit without an additional pillow or foam, you’ll end up sitting on the frame near your tailbone.
They will take your payment and promise everything but are not willing to provide even the slightest bit of decent customer service. Even their invoice states a 10yr warranty. I will be also reporting them to the BBB. I will do what is necessary to get this resolved but I do not wish this experience on anyone. Be careful with this company. I have reviewed a lot of things on Google but this has to be the worst. The two people that I have been trying to communicate/work with are Baldip and Karan.
Once again be careful everyone.

Parv Sangha

Great prices, and huge selection of furniture. My entire home is furnished by Aldergrove Furniture Warehouse. Make sure you check this place out if you are looking for great deals on furniture.

Pashupati Paudel

This company has terrible service. They never fulfill the their word what they promised to the customer. They have not responded my email back regarding enquiry about warranty for the damaged furniture at the time of delivery. I strongly recommend not to buy any furniture from this store.

Harkiran Athwal

Beware!

This company has terrible service, they will not call you back or get in touch with you after you have proceeded with the payment. I’ve been in touch with them for a year trying to get chairs fixed. I’ve been pushed away with excuses saying they are delayed. It’s been a year! This is completely unacceptable. From reading the reviews, I’ve realized that many other people are going through the same issue. They will sell you stuff and ensure you that they will fix anything that may come up, however, this is not the case. The owner will tell you that he will call you back but he never has done so. Horrible service!

afshin amjadi

I have been waiting for over 2 years for the repair of my furniture, while I was promised that issues would be resolved within the warranty period. Every time I follow up, I am given assurances that repairs will be done by the end of the month, but so far, no effective action has been taken. This prolonged and disappointing experience as a customer makes me hesitate to recommend their services to others.

Tirth Gill

They are terrible and scammers. Our springs had broken in our mattress and it’s been a month and half since we have been trying to negotiate and get it fixed. We tried talking to the lady who works there but she’s saying there’s no manager to talk to and to text them through email but they have not once responded to our emails. Also one more thing, we bought a brand new dining set which later we had some problems with one of our chairs just a week later, and got it replaced ?‍♂️ Do not support this business as they have no direction as to how to run it. When you buy something they’re gonna act like it’s all their responsibility if something comes out broken but that’s just a selling tactic, when you actually get the furniture and something happens they completely switch up and don’t pay attention to your warranty or anything. If you have the time to negotiate with these people to fix your furniture, then do buy from this terrible company. Also the staffs are highly undertrained and say stuff just to sell. When we confronted them, they then proceeded to say we “harassed” the delivery guys which we did not at all. Just terrible customer service, they’re liars, very defensive and rude also with highly terrible products that look all fancy and well-made but in reality they get worn out and ripped, damaged fast. NEVER BUY FROM THEM!!!!!!!!!!!!!!!!!!avoid avoid avoid avoid……..Aldergrove furniture warehouse

Princi Sahota

Really really bad service we called them maybe more when 50 times every time they said we will come and fix the problem but they never ? also all furniture is sooooo bad It’s broken in first week be careful I gonna say don’t I see bad customer service but I m life never see that kind of people