Fort McMurray Hot Tubs - Fort McMurray, Alberta

Trevor A. H.

Frustrating Experience & Poor Customer Service

What started as a hopeful visit to the residential business Fort McMurray Hot Tub for Hayward pool heater parts quickly unraveled into a frustrating saga of miscommunication, delays, and questionable pricing.

Initial Contact:
Met at their residential business location. Provided the Instruction Manual and picture for my Hayward pool heater, describing the two parts I needed (Inlet & Outlet Unions w/Nipple + O-rings). I was able to pick-up two unions with the nipples and O-rings, so at the same time, I inquired about a price for pool sand. Upon bringing the parts home, to my dismay, they didn’t fit. Of which I provided in my above request.
Pricing and Shipping:
Their quoted pool sand was $36.50 with an absurd $150 shipping charge. Their Prices are significantly higher than local stores like Rona ($9.99) & Canadian Tire ($29.99). They expected customers to absorb their shipping costs. I wouldn’t pay any Box store for shipping costs, no matter what store may not have the supplies.

Order Fulfillment:
They only delivered one Union to my home, instead of the full delivery of my requested order. By this point, I had waited over 24 days for parts that should have taken no more than a week to deliver.
When I questioned my order, they initially seemed confused until I pointed them back to the original text thread with my detailed request and photos. An email eventually garnered a quick apology admitting it was "100% their fault," and they promised home delivery for the next day.
While they did apologize for their mistakes, they offered no immediate solution. Frustrated, I asked for the part numbers so I could order them myself. They reluctantly provided them, claiming I couldn't order them without being a dealer. This was quickly disproven, as I located and ordered the parts from an Ontario supplier in five minutes for half the price, with a two-business-day delivery.

Communication Issues:
In summary, communication with Fort McMurray Hot Tub was difficult unless directly texting or emailing. Their customer service was consistently poor, marked by a clear lack of attention to detail and a failure to review customer requests thoroughly. Furthermore, their pricing was inflated, and they expected customers to absorb excessive shipping charges. I cannot recommend them based on this experience.

See the Main detail attachment, it was items 5, 6 & 7 I needed.

Brad N.

Price was very fair. They showed up when they said they would and scoped the job for my tub move.
Friendly lads, didn’t waste time, got the job done successfully. Very professional.
I will have them maintain my tub once it’s hooked up.
THANKS FORT MCMURRAY HOT TUBS.

julie S.

Had a great experience with Fort McMurray Hot Tub during a recent service call.

The technician was professional, friendly, and clearly knew what they were doing.

It’s not always easy finding dependable service in Fort McMurray, but these folks really delivered. Highly recommend them for any hot tub repairs or maintenance—you’re in good hands!

Kevin R.

Had to get a repair done on my hottub they were very helpful and completed the repair in a timely manner will be using FM hot tubs for future business

Brad H.

Wow! Great work and love the ninja install of the easy loader!!! Tyvm

Aaron C.

Good service always definitely would refer them no question

kent T.

I bought a used hot tub last summer. I hired them to move it from the sellers house to my house. Then i had a leak so i got them to fix it. Both times showed up on time and was a positive experience and very reasonable prices. They also supplied me with new jets and filters when i needed them.

Ross K.

Very polite, answered all my questions, very professional. Thank you