Anytime Fitness - Canmore, Alberta

Francis C.

Gym equipments are in good conditions. Dressing downstairs is tight and small in interiors perspective. Is not stinky (dressing/washroom areas) but is not smell good either.

Colin M.

I work long days in Calgary M-F, so I liked the “anytime hours” offering of this gym. I booked a tour online (outside their normally staffed hours) and confirmed the appt 15mins prior to the tour. I wanted to see the place prior to joining… but no staff member met me at the appt time. I called the Anytime Fitness number online… the rep said there was an emergency and the staff member had to leave early. Seemed like just an excuse, but I said, “Ok, stuff happens… I’ll rebook same time next week.” The agent assured me I was booked, but when I showed up the following week, there was still no one to meet me again!” Called the number again and it became apparent that they had either not re-booked the tour or no one was showing up. Bad business practices. Online gym with no local contact or accountability.

Daniel C.

While visiting Canmore for a seven-day wedding, I decided to try the local Anytime Fitness. However, with no staff present during my initial visit, I signed up for a membership by paying the $120 entry fee to access the gym and planned to contact them later to explain that I would only be using the facility for a few days before leaving the country to return home.

Later that day, I spoke with a representative at the gym who reassured me that my membership would not be long-term, that I wouldn't incur additional fees, and that I was only responsible for the entry fee.

A couple of weeks later, the gym charged my card for membership fees. After blocking further charges, I contacted the gym and was told I needed to fill out a form to cancel my membership. Despite explaining that I had already been assured there would be no additional fees, the representative insisted that I complete the form, failing to mention that this would trigger a 30-day notice period during which I would be charged bi-weekly fees of $40.43 each, totaling $80.86, along with a yearly maintenance fee of $26.23.

Frustrated by the hidden fees and technicalities, I ended the call and, after researching similar experiences, decided to pay the fees to resolve the issue, vowing never to use Anytime Fitness again. Although my experience may be specific to this location, I believe many Anytime Fitness gyms may employ similar practices, so I wanted to share my situation to help prevent others from encountering the same difficulties.

So before signing up with any Anytime Fitness gym, make sure to conduct thorough research and carefully read their agreements. These agreements are often difficult to notice or strategically placed in their app to reduce the likelihood of you reading them. Additionally, they may contain broad and vague wording that allows the gym to charge you more money even after you decide to stop using the gym, leaving you with unexpected fees despite not being able to utilize the facilities.

Edit (Response to owner): That is completely incorrect. As I mentioned earlier, I immediately reached out to resolve the issue and have since submitted payment that covers all fees related to the gym, including the recently applied maintenance fee during the 30-day notice period. This payment was made to ensure the proper termination of the membership.

Going forward, I recommend that you adopt a more transparent and fair approach to managing memberships by updating your agreements to eliminate misleading and predatory practices. Currently, your agreements require a 30-day notice period for cancellation, which prevents members from easily terminating their memberships and allows the gym to impose additional fees at will. Additionally, the strategically timed maintenance fees take advantage of new members, resulting in charges that can exceed $150 to cancel a membership. By revising these policies to be more straightforward and member-friendly, you can avoid exploiting individuals who are unable to use your facilities and foster a more trustworthy relationship with your clientele.

Toni

I cancelled my membership and apparently it didn’t finish processing. Two months later I was told I owe the last two months membership fees (should be $80) even though I didn’t use the services. They tacked on a ton of ridiculous fees adding up to $250. Customer service was unhelpful, unwilling to even lower it to the $80 it should have been then they sent it to collections. Worst service ever. Do not recommend.

Anthony H.

I have an Anytime Fitness membership from the UK. I was in Canmore on holiday and decided to visit the local Anytime Fitness gym. My purple fob worked fine. The gym had all the equipment I needed. No complaints.

Aiden L.

Where to start.....Honestly, I've been apart of this Canmore location for 3 years now and I swear this place has gotten noticeably worse. First off, the bathrooms always smell of urine, the water from the shower seems to always flood the floor; not to mention hair clogging the drain. The gym "improvement fee" is a money grab because its the opposite of an improvement; there still isn't towel service, and before you come back with "since COVID we have decided to eliminate the usage of towel service." let me stop you and remind you EVERY AF gym in Calgary provides towel service ( I live in Calgary, literally 99.99%) . If you were truly concerned with infection prevention you would get rid of the hand dryers that are turned up at jet speed aiming directly into the sink so that I get a facial full of dirt hand water when I accidently trigger the sensor. The massage chair has been broken since 2022, with no foreseen future of replacement, just a note that basically says "oops sorry no parts, too bad so sad." This is the beginning of countless issues. The icing on the cake is that the membership has been increased because I was told " You go to this site frequently and we have recently increased our fees to THIS SITE SPECFICIALLY." This gym is just below standards of all AF's.

Daniel S.

Possibly the worst company I've ever dealt with. I cancelled my membership in 2023 and I just found on my credit file that it was never cancelled and they made me pay an extra $300 to remove it. They are thieves. Look at the other reviews. It's all the same. You should be ashamed of yourselves.

Andrew L.

Signed up for a free day pass on the anytime fitness website and when i arrived the gym manager Mae laughed and said they didn’t participate in this.

*EDIT*

Well maybe you should update your website so it’s not misleading. I would also like to state i have been apart of Anytime Fitness for multiple years back home and your gym was by far the worst customer service i have received. Extremely bad look on behalf of AF.