Built Not Bought Garage - Ancaster, Ontario

Chris S.

Brought my 2025 BMW M2 into BNB Garage for a 4 wheel alignment after I installed lowering springs on the car. Martin and his team are very passionate about BMW's and performance cars in general, and a pleasure to just hang around and chat with.

Alignment was quick, spot-on and fairly priced. My M2 drives great now!

Michael C.

Martin and Michelle go out of their way to serve every customer the best they can. They are super friendly and have very fair pricing, and have been able to fit me in last minute many times. Martin is super knowledgeable and extremely hardworking, and he has a great team working with him. He is THE man when it comes to any sort of European car.

Gord G.

After having the usual frustrations with the "We're not sure" and "We don't really know" from other auto garages in their investigation and analysis of an unusual diesel engine-related problem, we contacted BNB. From the first phone conversation they treated us with respect, they listened to us, and without even seeing the car or doing any diagnostics, they seemed to know from past experience, two or three key areas that needed to be investigated. The conclusion is that they resolved more than one issue almost immediately and promptly fixed them within 1.5 days. Five Stars is just not enough for their excellent and accurate diagnostics, quality, personal care, and quick service. Having our car serviced here made the price tag feel like a welcome investment rather than a gamble hoping that something "might work". We only wished we had known about Martin (owner) and this place sooner!!!!

Wilson T.

Martin, Pete, Michelle and all of the team are awesome. Very friendly with fair prices. Martin is a huge enthusiast and can chat with you all day about anything with cars. He's incredibly knowledge, experienced, and passionate about all things cars. He's also pragmatic about repairs and won't recommend something that he doesn't truly think is necessary.

David J.

Great experience!, all the way from the booking with Peter to the installation of the IGLA car immobilizer with Connor. Finished on schedule. New vehicle that they scheduled in 5 hours after I picked up from dealership.

J R.

Martin was very thorough in his explanation and documentation of the issue with my diesel RAM. I had taken it to a dealership and they didn’t understand the problem. They would have charged me well over 1k and the problem would not have been fixed. Martin saved me from having to replace a blown engine. Honest, thorough, friendly. I’ll take my diesel no where else.

Spencer L.

Big thumbs up to these guys. Came here for A service on my Benz, these guys have the expertise and know how working on German vehicles. Martin was great - spent the time talking to me about what they do and their approach to their work. He's clearly a man passionate about what he does.

Prices here were competitive as well (far better than taking your car for service at a Benz dealer). Honest as well - I had given the thumbs up for certain fluids to be changed if they needed to be, the team was honest and did not service the parts that were not in need. It's refreshing to find good, honest people to trust with your vehicle.

I recommend this business, and will be returning in the future.

Breton K.

I really wanted to love this garage, my original review was 5 stars and I was a loyal customer. My personal experiences with Martin have been positive. He is a nice guy to me, really attentive and personable. Unfortunately this business is shockingly bad. My partner and I both had brutal experiences with our cars but I'll just write about mine.

On Tuesday Feb 20 I called to say my turn signals stopped working and that I'm having electrical issues. They tell me to come in after work so I swing by around 5pm. Their mechanic can't figure out what's going on so I'm told to bring it back Friday (my day off).

Between Tuesday and Friday my dad figured out that it was likely the rear fuse box. I check it and it's corroded. I guess their mechanic didn't look at it which is a weird choice when looking for an electrical issue. I'm no mechanic but seems like an obvious thing to check.I come back and talk to Martin on Wednesday and he confirms that it needs to be repaired. Tells me he found a used part and will order it Thursday and expedite it for Friday.

Friday rolls around and I come in first thing in the morning. He forgot to order my part. Great job Martin. This is also my work car and I need to work for Monday. He apologies and says he can "fix the fuse box" so I trust him and leave it for the weekend.

Monday comes and I show up in the morning and my fuse box is sitting on their desk and hasn't been fixed lol. It's almost comical at this point. So I ask them to put it back in so I can go to work and I guess use hand signals to make turns. Good times... I come back after work and they start working on it. Show me the box and claim it can just be repaired with some acetone - no need to replace it. By the end of Monday I'm driving away $420 poorer and thinking finally my car is fixed.

Jokes on me! On Tuesday I get in my car to go to work and have no turn signals, navigation system is out of whack. I actually have MORE electrical problems with a bonus light flickering. Nothing was actually repaired.

If Martin ordered the $120 part, it would have been an hour or so of labour so $220-250 max to repair this but instead I paid $420 and still have electrical issues. He mentioned a few times they're busy and down two guys and I get that but that doesn't excuse this...if he couldn't do the job then he should have said no and I would have went elsewhere. His business decorum is absolute trash.

I called this week Tuesday and Wednesday to talk to Martin and see what can be done and was told he'd call me right back. It's now Friday and he hasn't returned my calls or my text message.

Really dissatisfied and disappointed- thought I found a great mechanic but I'd never recommend them or return.

Attached a photo of my "fixed" fuse box. Blue is corrosion.