Anatoli Litvinau
1/5
CarStar Kincardine – Stay Away from this “0” to Customer respect Service NOT provider.
I had a car accident on the beginning of February last year when my car lost back part due to the accident. My car was transported from accident location to CarStar Kincardine for repairs estimate and acceptance by my Insurance Company to proceed. Long story, but … my 2017 Rogue SL was repaired by CarStar Kincardine. They (CarStar Kincardine – CSK / They) had many issues and delays with price acceptance by Insurance Company – I can understand that, but they had well more issues with parts for approved and required repairs – not fit / didn’t work / not for this model / not required colour – that was about back door assembly for my Rogue which should be in Orange but came White or Silver (as per CSK management) – already don’t remember all different reasons they had NOT to start repairs or for delay with completion. Finally, …I received my car back on April 1st 2019 (was with CSK around 40-50 days, including estimate acceptance) – what a happy Owner I was.
The quality of repair – so/so. They said – they received not requested color of back door and had to re-paint it (that time I trusted them, not now…). Back door was installed, but water was leaking inside the car … They just forgot to apply silicone for back window glass connected to Back door frame … OK, was finally done … The paint they applied – car back black plastic bumper was painted with nice orange colour + white prime, I believe … and so on. See pictures attached.
During Repairs they damaged dash odometer glass (plastic, really) during DRY (instead of wet) cleaning – see pictures. Driver leather armrest support (between driver and passenger seats) was left with Glue they used for something inside – see pictures, and one of plates around shifter was also broken – pictures attached.
I reported to CSK Manager all issues and we agreed they will fix them ASAP. Manager was not sure about plastic plate damage (around shifter) and promised to review my car As Left pictures (final after repairs complete pictures) and … “nothing I can see on pictures” was his replay.
And the Main Story started right there … - 7.5 (almost EIGHT) months I visited CSK to complete last 3 repairs “after repairs” – July 8-9, August 20, September 30 and finally 3 long days!!! November 18 to 20th (plus at least 6-10 times between mentioned dates when I stopped by to ask if they received required parts and when …+ many calls to ask about status). Week before 18-20 November 2019 they requested car for 3 full days because replacement of damaged (by them) glass/plastic over Dash odometer… as per Manual (what they said) should take 3 full working days (required disconnection and removal of full dash assembly because glass supporting hardware is located on the back of a dash) … + damaged by glue armrest support top cover and plastic plate around shifter, all together … would be complete, finally. I agreed and provided my car, as requested. 1st day - Monday 18 November 2019, at 9 am I delivered my car, Temporary rental car for me (agreed!) was not available, OK. I came back to Repair Shop again on the same day at 5 pm – rental car was still not available – REJECTED rental car and asked to complete repairs Finally and ASAP. Came next day at 5 pm – was told by Manager that ALL repairs complete, they just need to “click” dash back to place and check couple of “things” and at noon on Day 3 I would be able to pick my car … Came back to Shop on Day 3 at 5 pm … AND ... Finally – NO ONE item from three “damaged during damage repairs” was replaced as agreed within 3 days they had my car on November 2019 - again as usual - item (all 3?) didn't fit as many times before for 7.5 month. “0” Respect to Customer, very low quality of work, no trust to CSK management and NO WAY to use their service anymore – by me or my friends, for sure.
I will report to BBB and my Insurance Company with request to check my car repairs Scope of Work completed vs. Scope charged by CarStar Kincardine.
CarStar Kincardine? Not, even for free!
