NAPA Auto Parts - Pincher Creek Farm Centre - Pincher Creek, Alberta

Isaac

I knew they are more expensive then most...
But their service is absolutely terrible!
Unfriendly and no one else there except me, but still wouldn't get off his ass to show me where the product is.
When i came back to return some off it i was served by a different employee that right away had aditute.

Tamara B.

My motorcycle broke down (battery trouble) just outside of town late at night. My daughter lives in a neighboring town, she picked me up. The next day we went to Napa and explained what I needed. The wonderful lady that helped me gave me the battery she had in stock to try and if it didn't work to call her and she would immediately order the one I needed so I could pick it up the next day. So she had to order the other battery for me. The battery she ordered had to be filled and charged. I had no way to charge it and was going to have to purchase a charger. When I went into pick up the battery she had already filled it and charged it for me. That ment so much to me! The staff there is awesome and I highly recommend them! Thank you again! 😀

Clay P.

Really liked this store a couple of years ago. Lately they don't have things, prices are high and not the same as it was. I am not a huge fan of the stuff they have. I wish they step it up abit.

Bill A.

The store is very well stocked parts of every category. The products are well organized on very large shelving untis .They seem to have special prices all the time. The staff are very knowledgeable and helpful. They came out to show me the product's I needed. Carried them the counter, and after I paid them, put them in our truck. Could not get any better.

Anne B.

I cannot say enough about this business! We were stranded in the Coop parking lot on July 3rd (holiday Monday) with a broken down trailer. Firstly their answering machine gave 4 different after-hours cell numbers and they all either answered or called back. Tom met us at the store to get parts and Marty (my knight in coveralls) went above & beyond to get us fixed up and back on the road. Thank you so much!!!!

Lana K.

Refused to honor battery warranty (with receipt!) Employees could not or would not use a load tester, and after 2 days of charging pronounced a 6 month old battery at 30% GOOD. but he 'wouldnt use it himself.' What?! No refund or exchange, $200 down the drain.

We have run equipment for 20+ years and have not had this problem with batteries (NAPA brand or otherwise) before. Being told there is 'no more warranty' on a 6 month old battery is nonsense. Why they are trying to find a reason to not honor the warranty is beyond me. Its bad for business and frustrates long time customers. We have no plans to 'properly care for' batteries by pulling them in and out of machines every use as Napa seems to think is reasonable. Our business will go elsewhere.

Attachment W.

Fast service. Very knowledgeable staff that goes above and beyond! Pincher Farm will continue to be my #1 place to order parts for our machinery!

Ryan C.

Brendan and the team at Napa went above and beyond with helping replace a battery on my parents stranded vehicle. Fantastic service and super reasonable prices! Thanks guys I appreciate it!