Okotoks Health & Wellness Centre - Alberta Health Services - Okotoks, Alberta

SASHA M.

I went in to the urgent care today and was absolutely blown away by how amazing the ENTIRE staff treated me. From reception, registration, lab workers, nurses and doctor. They made me feel at ease with every step and took the best care I've ever experienced. A really big thank you to all of them. Thankfully my situation turned out to be pretty good and, with their professionalism and kindness, I will sleep very well tonight. Thank you.

Kent Y. P.

I recently visited Okotoks Health and Wellness, thinking I had bronchitis and preparing myself for the quintessential clinic experience: long waits, the gentle hum of fluorescent lighting, and maybe a coughing symphony from my fellow patients. Instead, I was seen almost immediately, as if they’d been watching my descent into wheezy chaos and thought, “Let’s rescue this one before things get melodramatic.”

Kelly, who helped me at reception was incredible.

The staff? Incredible. They’re like a squad of health ninjas, powered exclusively by caffeine and sheer willpower. They move with the precision of people who have seen it all but still care enough to keep going. Their efficiency was so impressive I briefly wondered if I’d stumbled into a secret pilot program for Canada’s first healthcare express lane.

The wait times were so short, I almost felt guilty, like I’d won the medical lottery at the expense of some poor soul still flipping through a dog-eared Reader’s Digest in the waiting room. I know this isn’t always the case, and on busier days, the staff probably have to summon the strength of a thousand over-caffeinated squirrels just to keep up. But even if you’re waiting, let’s not forget: we live in a country where getting medical care doesn’t require refinancing your house. You might wait a little longer sometimes, but at least you’re not leaving with an invoice that reads like the GDP of a small island nation.

Also, a quick note on their attire: scrubs are supposed to be practical, but these folks wear them with the kind of confidence that says, “Yes, I can diagnose your problem and win a ‘best-dressed healthcare team’ award.” There’s an effortless professionalism in their demeanour, energy and enthusiasm, like they’re ready for anything, from treating a bad cough to a full-on zombie outbreak.

Laura on registration was sweet, accommodating, humble fast and loving. A real star.

This little clinic in our marvellous town is a gem. The team works tirelessly, juggling cranky kids, anxious adults, and people like me who show up wondering if their lungs are about to quit. They do it all with kindness, respect, and the kind of calm that feels almost magical. If I wasn’t so busy hacking up a lung, I’d break into a standing ovation.

If you’re in Okotoks and in need of care, this is the place to go. And if you’re lucky, you’ll get in and out so fast you’ll start to believe in miracles or at least the power of caffeine-fueled professionals, whom even after years show no signs of being jaded.

Logan D.

Great place to go if you wish to kill time! Came in with a potential broken bone 4hrs in waiting room while people sat for 1.5 hrs and came in for stress (you learn these things while talking to people) 2.5 hrs in was told I’m next. No one else had come in and more poured out of waiting room. Decided to tell them I’m leaving to be told “you’re next” was a waste of time.

Nancy J.

If you don’t mind them poking your child with needles again and again, having failed attempts just for basic blood work, yes you can go to this hospital. They won’t listen to the parent. I asked them 3 times if I should take my child to Children’s hospital if she needs IV and blood work since they have paediatrician and more equipped. These people were delusional and kept saying that they are capable of taking care of young kids. Doctor kept insisting that she needs IV without any test results. But funny enough we sat there for 3 hours before she could be seen. The nurse was very sweet but she was a student. I understand she was still learning, she couldn’t put IV in so left with poke and alot of pain to my daughter. 2 experienced nurses came in to try again with same result. The nurse try, her hands were shaking so much as if she has some sort of condition. I wish I would’ve recorded this happening and shared with everyone. I had to stop them to keep experimenting on my daughter. It didn’t occur to them that maybe they cant draw out blood because she was dehydrated. I regret taking my child to this hospital. Bunch of incompetents who wont listen to the parent. We walked out without getting any care but with trauma caused to my daughter and arms poked all over. Is this what I pay taxes for?
PS other doctor said no need for IV. Oral antibiotics are just fine. Sure enough, day 2 and she was on the mend but struggling with sore arms.

Grace S.

My family waited 4 1/2 hours for my 9 month old to get a tetanus shot after being bit by a dog. M We asked them to make sure they had it as this is the 3rd hospital to not have a tetanus shot for a baby. So we waited for the 4 1/2 hours for them to get in the room to tell us they don’t have it after they said they checked. We were so very kind and said it’s okay but as a mom who had to sit there with a 9 month old for half the day for them to say in 5 minutes we don’t have it I am absolutely so upset to say the least. Totally unacceptable. My poor baby waited for hours for them to turn us away. Gave us a number to call which was a voice mail and said well we still have 24 hours to find another place that has it. Absolutely baffled. So upset. I would recommend anywhere else but here.

Anonymous

This place is horrible. You register than sit in the horrible chairs. No water, nothing to do for 2-3 hrs. They bring you into triage, you wait for the 1 doctor to get to you. The security guard is the only person who really cares.

Grayson M.

Garage place. Spend 10 minutes driving to south health. They will make you sit for hours while talking about coffee or their weekend. Spent 3hrs waiting to be seen with a chunk of glass hanging out of my foot. Everyone is standing around or sitting. Now actually working. People sitting in pain. No pain mess to help with my 3hr wait. Like this place is a joke.

Pancakes Y.

felt like an absolutely worthless human after my experience here. I came today because I have been experiencing pain on a 10 level. I suppose it's because I was calm and didn't cry or scream. I had soaked my fingertips in polysporin the whole night before so I could manage the drive there and back with less pain. I was told there's nothing they could do, when my fingernails are falling off. You guys have no idea what it took me to gather the courage, fight to control the PBA I live with, battle all the anxiety demons that fill my life and come to you for help. It took everything and I was extremely clear about my pain. The second doctor would barely look at me. They judged me as a woman who just picks her nails and let me go with no help. You need to understand the devastating impact of denying care to people. Now here I sit 12 hours later reeling in another night of pain so bad that I question what's the point of going on. Imagine it feeling like someone just took a hammer to half your fingertips and then doctors sending you away. That was my day today.