Pinnacle Medical Centres Okotoks Southbank - Okotoks, Alberta

SHANNON B.

Dr. Ansell had been my doctor for many years and I just loved him. He always explained everything and it seemed that he never judged me. However; after he joined the Pinnacle clinic, the problems began. In one case, I was unable to get transportation to the clinic, as two of the transit busses were broken down and in for service. The only taxi company that I was aware of at that time was on an airport run. So I phoned his booking clerk and explained that. She then booked me for the following week. When I attempted to confirm that appointment, she texted me to say that she had no appointment for me on record. I then booked another appointment for the following Friday afternoon. At about noon that Friday, he phoned me to tell me that he was no longer willing to be my doctor and that I had been warned by Mail. I had never received a letter of any kind and would never, deliberately below off three appointments in a row. As well, my ex partner had lied blatantly, about my alcohol consumption, after he been had badly physically abused me.

Jalisse B.

It's been an adjustment since our family doctor was moved into this building under Pinnacle. Originally I would only be waiting for 10 minutes in his waiting room and his receptionist was always flexible to work with us. Now I have to carve out 1-1.5 hours for an appointment because I wait for 30-40 minutes before being seen. A couple of days ago I waited again for 40 minutes with a busy toddler and 2 other people were sitting for the same doctor.

I was referred to a new doctor as my regular one was unavailable that day and unfortunately it was a very unpleasant experience as a mother and will not be going back to him or recommend.

I keep hoping that it will improve as we have been with our family doctor for over a decade, but it can get frustrating when the system doesn't feel as personable as it used to be.

Marianne C.

To say I'm disappointed in this office is an understatement. I goto Dr. Steed and am absolutely happy with him as a family doctor. But as for the office staff, that's another thing.
My in-laws moved to High River for the winter starting November 2021. I contacted this office to see if doctor Steed could take them on as patients. He couldn't as his practise is full. I understand that. So I went onto their website as directed and registered my mother in law to see a female doctor. She didn't hear back from them so I called the office to follow up. I was informed that the female doctor I had registered my mother in law with is no longer taking new patients. I questioned why their website said she was taking new patients then and why we didn't hear back from them in a timely manner. I was told that they were very swamped and that I should have just called them and not fill out forms online. There was nothing on their website stating this so I followed what I was told to do. But in the end they didn't look at my mother in laws requests in a timely manner and she missed out on being a patient of the new female doctor.
They dropped the ball and she suffers.
As a foot note......we were swamped too over this timeline, my father in law passed away unexpectedly. So we had to travel back to Saskatchewan to plan and have a funeral and do all the legal things that need to be done after someone passes away. To say the least we had our hands full too. But it wasn't us who didn't do our jobs. For the receptionist to tell me I should have called is putting her job responsibilities on me. Not cool at all.

TimTanya K.

Always a great experience - staff are friendly and helpful. Dr occasionally runs late, but I'd rather they run late because they're helping patients then be on time and rush through things! 🙂

Matt C.

Dr. Ansell is fantastic. A genuine good guy. He mixes the right amount of professionalism with personality. He has helped myself and my son numerous times over the years. My wife and I highly recommend him.

Megan B.

I applaud any healthcare workers who show up continuously at this present moment. My first experience was positive, with staff who are alert, attentive and polite. I am also very pleased with my new Dr. Pieter Meyer and his bedside manner. He is blunt and honest, but kind and caring; all of which I personally appreciate in a family physician. I appreciate all of your hard work guys. Thanks!

N H.

Sad to see Dr. Johnson go, but wow, great service at this new clinic. Follow up is quick, and they definitely accommodate the patient. Really felt cared for. Hope this trend continues as their practice grows, or they will become just another walk in clinic or doctors office that has no time for true care.

Rebecca C.

I brought my young teenaged son in to see Dr Randeva about a minor concern. Our regular family doctor was unavailable. We were thrilled with Dr. Randeva’s care and how he really took the time to listen to my son. He addressed him directly, rather than talking through me like so many “grown-ups” do. It meant so much. Thank you!