Rockwood Home Hardware - Rockwood, Ontario

mbrusso01

Amazing customer service. The other day I needed a tedious bolt, washer, and nut order put together and Christine stopped everything she was doing to put it all together for me, without me even asking. This type of care is very rare.

sinead daumas

Staff friendly and helpful. Never a bad experience while shopping at this store! It is my go to before having to look elsewhere

Meredith Turner-Dore

Rude and abrupt. Casher was rude and snappy specking to a customer when we walked in then was rude to us. Most definitely will not be buying from here again .I would Rather drive 15 min to Guelph to spend my money.

holmgr

This is our favorite home hardware store. IT employs staff who are very knowledgeable and experienced. They take their time with you and help you choose the correct items. They will also provide great advice on how to go about your project large or small if you are unsure what to do. This is a great little store with great people. They have helped us a lot. Edit: I was prompted to add more to my review and to tell you the truth it's hard to beat quality which they provide. I'm currently involved in another project and they have been very very helpful to me. I have no hesitation in recommending this business to anybody. Go there, you will not be disappointed

George Ethier

Support Local!!! Great store!!! Great staff!!! Great products!!! Great prices!!! The other day I went out to grab a pizza just down the street for out local Home Hardware. I had a fifteen minute wait so I ventured over to the hardware store to pick up a few light bulbs. While shopping for lightbulbs I eyed an upright freezer that was on sale. I inquired about the dimensions and service lady was more than helpful getting me all the information I required. I mentionned that I needed to go fetch my pizza and that I would most likely be back tomorrow for this freezer once I checked the size of the opening I had for the freezer. Needless to say the next day I went back and the staff were more than helpful to load the freezer onto my truck.
It's service like this that makes loyal customers shop and keep coming back to shop at local businesses like this. Thank you for your dedication and service to your community.

K M

Without a doubt, easily the worst Home Hardware I have ever visited. Employees are extremely unknowledgeable and to the point of incompetence. Paul Wilson in particular manages to run a store that reaches new lows in levels of customer service. Paired with Christine, you can be sure this place will disappoint. Save yourself the headaches and spend your money elsewhere.

Kevin Moodley

I have been frequenting this location since I moved to Rockwood about three years ago. We moved here from the GTA.

I am an avid handyman and perform all of my own repairs and renovations on my home and vehicles.

I must admit that prior to living here I would only visit the big box stores. I used to have the opinion that visiting a Home Hardware was a waste of time as they would frequently not have what I needed and this was not the case at the big box stores.

When I first visited this location in order to pick up something quickly as opposed to driving in to Guelph I realized that they have much more in stock than I anticipated. The staff at this location are all very friendly and eager to assist.

Despite the size of the store as compared to a big box they usually have what I need. I credit this to good stock management. Most common items are in store and even other things that I assumed they may not carry. They even have a great selection of coffee pods.

The store is also well organized. In the past at other Home Hardware locations I found that the shelves were overcrowded and disorganized as they were trying to fit too many items in to a smaller location. That was not the case here.

I do e-mail the store sometimes to check on stock for items that may not be very common and they always respond quickly. They will order the items for me if needed and will even take the time to offer alternates if they have something on hand that may work for me. I have been directed to other local suppliers for things that they don’t normally carry and the owner has even called ahead for me to ensure they had what I needed.

I did order some big ticket items for a bathroom renovation including a full shower insert and a toilet. The owner did assist me and also provided a discount that made the decision to purchase through them a no brainer.

I still do go to the big box stores in Guelph occasionally out of necessity but that is rare as this store is very well run and very well stocked. So glad that I can support a local business that I feel embodies "Small town hospitality"

Debbie Taylor

This store has everything you need and a fine selection of butter tarts! I picked up a few things and a skimmer for the hot tub. All great prices and fantastic customer service! A hidden gem.