SaskTel Store - Yorkton, Saskatchewan

Oleg M.

I will changing a internet providers after being loyal customers for 17 years.

I am completely disappointed with todays experience at this Yorkton location. Absolutely no respect to customers. Bad, bad, bad service.

Really disappointing.
People ran away from saskatel.

Jessica W.

Considering changing providers after being loyal customers for 15 years.

Was exceptionally dissatisfied with todays experience at this Yorkton location.

Really disappointing.

**EDIT**

Manager at this store handled our complaint in an efficient and timely manner.
Appreciated!

B T.

When you call the Yorkton Store, spend all that time putting in info & you end up waiting on hold for 30-60 mins, only to be transferred to Saskatoon or Regina because no one answers in Yorkton. You can't tell me that in an entire afternoon there's no one to take my call in Yorkton. I tried several times & each time I got a different place in Saskatoon or Regina. I need to talk to someone in Yorkton because I don't want to drive in there for nothing if they don't have equipment I need or get told I need an appointment or something.

Millie Z.

Staff is usually pretty good, but when they have their busy moments I usually turn around and head straight back out because I know the wait times to even just pay a bill can be way too lengthy.

I would highly suggest this store really consider expanding their hours as I know this plays a huge part of the problem. It should be treated more like a busy retail store instead of maintaining office hours. This would be highly helpful. It would reduce the crunch of folks who need to physically visit the store into the limitation of hours currently available.

Even hours going from 8AM until 8PM from Mondays to Saturdays would really help the customers out. There would be less waiting time that frustrates customers and even less pressure on the staff as they do notice those irritation levels rise for every extended minute a person has to wait.

Katt K.

Would love to thank the staff for all there patience and friendliness. Its not easy getting out with a baby but they were kind and patient when I had my hands full. Yes covid complicates things but overall they still gave a comfy welcoming atmosphere.

Lawrence G.

Get the run around. Made us wait almost 3 weeks for them to call us and tell us to wait another week. Telling me they paid me my 350 and didn't Wana show any proof, and showed them my proof. They said they'd run a acquire only to tell me that they paid my cell bill. Witch ain't even under my name so u tell me how. I try to complain and I get the run around get sent to another person to hear the same thing. So I give up on you guys.

Erichi S.

I always get hung up on when phoning into the store. I'll be stuck in the roster and once they do pick up, no "Hi" just hangs up. So I get stuck phoning 3 times before they do answer. The customer service is alright depending on who you get. Some are great while others are not.

Team G.

Guys... The customer service is not great. It's something that I think definitely needs to be worked on. Just because you are crown cooperation shouldn't mean you compromise in this area. But you know what I don't expect it to be with a company making millions of dollars it just doesn't matter. I'll use your services but that's about it.