Sturgeon Valley Athletic Club - St. Albert, Alberta

J G.

Been a member here for many years and have recently watched this place go from bad to worse. The amount of people who have joined here is insane. The gym floor is not big at all and they have crammed all the equipment together, where it’s almost touching, to accommodate all these people. When will the owner stop and consider member satisfaction over greed? Your gym and parking lot are not set up to handle all the people you seem to want here. Doubt I’ll be staying much longer.

Owner's P. S. A.

Amazing training experience. Very good location with lots of parking.
Staff is amazing!

Camille M.

I was looking to try their Pilates 101 class with a friend and I should preface that I’m not a member of this gym nor have I been here before. My friend was told that I would need to call to do the first booking to sign a waiver. So I called (Aug 27) and explained that I would like to sign up for Pilates 101 as it’s my first time at SVAC and provided them with a specific date (Sep 7) of the class I would like to join. I was told I would receive an email confirmation. When I checked my inbox shortly after, I received an email for a membership confirmation charging me $99. I then called again and spoke to the same person explaining again that I only wanted to do the Pilates 101 class and not interested in a membership at this time. She said she resolved the issue.

Today, I showed up for the class with my friend. My friend arrived first and explained to the person at the front desk that we were both here for the Pilates class. My friend checked in first and I then gave my name and was charged $20 for what I thought was for the Pilates class. As we’re about to go through the gate, the person at the front desk asks me “are you here for the Pilates class too?” In which I responded “yes” and I pondered to myself “isnt that why you checked me in and I paid?” The person at the front desk said that she didn’t see my name on the class list and that it was already full. I then proceeded to explain the above scenario of me calling in to register and for the confusion I encountered. She apologized and offered that I could use the gym or take another class. I explained that I live across the city, arranged for childcare as I have a baby and toddler at home, and that I set aside this day and time weeks in advance so my friend and I could attend together therefore was not interested in doing any of the above she offered. I requested for my money back but she was not able to get ahold of the manager and that she didn’t have authorization to give refunds. Frankly, with all the miscommunication I’m not interested in coming back even if I did live a reasonable distance from this location. I left my name with the front desk person for her manager to contact me. Unfortunate that I wasted my time but at the very least would appreciate a refund.

Update: I was contacted by Danielle at SVAC who was very apologetic for what had happened. She immediately offered to refund the amount I spent for the class as well as offering a complimentary 1 month pass to the facility. I appreciate the efforts she went through to ensure the situation was remedied

Its A. P. O. T. A.

Amazing people and great facility, you won’t find a cleaner gym anywhere. They are always working on improving classes and equipment, very community based gym and everyone feels welcomed.

Tara P.

Love this gym! Love the instructors, love the classes, love the energy! Love love love Pilates.

Daniel R.

Amazing gym! They have everything you could ever want from equipment to classes and are always expanding. Highly recommend this gym.

b C.

Fantastic gym … amazing staff… super friendly.. very clean facility with well maintained equipment. Instructors are all very qualified and actually care. The staff and instructors Bonnie, Danielle, Kathy, Dot, Fiona just to name a few…. Super friendly and treat members like family.

Stephanie V. D. L.

I have been a member of SVAC for 9 Years and this club is incredible! Always so welcoming and the facility is so clean! I love the new Yoga studio and the expansion of the gym floor. Thank you to the staff for always being so friendly and amazing!